Thanks for shopping at Keto Canada
If you are not entirely satisfied with your purchase, we’re here to help.
Please Note: Our return policy only applies to products purchased directly from our website.
You must return the item within 30 days of your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in its original unused or unopened condition to be returned unless there is a manufacturer defect.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
To request a refund visit our contact page to submit your return request: https://ketocanada.net/contact-us/
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
No refunds on Sale Items or Promo Discounts
You will be responsible for paying for your own shipping costs for returning your item. Shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
HOW TO RETURN YOUR ITEM:
Send item(s) to the following address;
40 Ferris Dr, North Bay, ON P1B 8Z4
If you have any questions on how to return your item to us, contact us at 1-800-586-9086 or [email protected]